Privacy Policy

1. Introduction and Scope

ToolaBrowser Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use ToolaBrowser desktop browser software and related services (the "Service").

This Privacy Policy applies to all users of ToolaBrowser and governs our data collection and usage practices. By using the Service, you consent to the data practices described in this policy.

Key Privacy Commitments:

• We do NOT store your files after conversion
• We collect minimal personal information
• We do NOT sell your data to third parties
• We are GDPR and CCPA compliant
• No account or registration required for basic use

If you have any questions about this Privacy Policy, please contact us at privacy@toolabrowser.com.

2. Information We Collect

We are committed to data minimization and collect only the information necessary to provide and improve the Service.

2.1 Information You Provide

ToolaBrowser is designed to work without requiring user registration or accounts. We do not collect personal information unless you voluntarily provide it, such as:

• Contact Information: If you contact us for support or inquiries (name, email address)
• Feedback: Any information you provide in surveys or feedback forms

2.2 Information Automatically Collected

When you use ToolaBrowser, we may automatically collect certain technical information:

• Device Information: Operating system version, browser version, device type
• Usage Data: Features used, conversion statistics (number of files converted, file types), error logs
• Performance Data: Crash reports, performance metrics to improve stability

2.3 File Data

IMPORTANT: We do NOT store your files.

• Files you convert are temporarily processed through our third-party conversion service (CloudConvert)
• Files are deleted immediately after conversion is complete
• We do not retain copies, backups, or metadata of your files
• File content is not analyzed, scanned, or used for any purpose beyond conversion

2.4 Cookies and Tracking Technologies

ToolaBrowser may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• To provide and maintain the ToolaBrowser service
• To process file conversions through our third-party provider
• To enable browser functionality and features

3.2 Service Improvement

• To analyze usage patterns and improve user experience
• To identify and fix bugs, errors, and performance issues
• To develop new features based on user needs

3.3 Communication

• To respond to your inquiries and support requests
• To send important updates about the Service (security alerts, policy changes)
• To solicit feedback (with your consent)

3.4 Legal Compliance

• To comply with applicable laws and regulations
• To enforce our Terms of Service and protect our rights
• To respond to legal requests from authorities

We do NOT use your information for:

• Selling or renting to third parties
• Targeted advertising based on file content
• Profiling or behavioral tracking for marketing purposes

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

4.1 Contractual Necessity

Processing is necessary to provide the Service you've requested (browser functionality, file conversion).

4.2 Legitimate Interests

We process data based on our legitimate interests in:

• Improving and optimizing the Service
• Ensuring security and preventing fraud
• Analyzing usage to develop new features

We only rely on legitimate interests when they are not overridden by your rights and interests.

4.3 Legal Obligation

Processing is necessary to comply with legal obligations, such as responding to lawful requests from authorities.

4.4 Consent

Where required by law, we obtain your explicit consent before processing your personal data (e.g., for marketing communications).

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Service:

• CloudConvert: File conversion service. Files are processed through CloudConvert and deleted immediately after conversion. CloudConvert's privacy policy applies to their processing of your files.
• Hosting Providers: Providers that host our website and infrastructure
• Analytics Services: Services that help us analyze usage data (if applicable)

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or other legal processes
• Requests from government or law enforcement agencies
• Protection of our rights, property, or safety, or that of others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

5.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6. Cookies and Tracking Technologies

ToolaBrowser may use cookies and similar technologies to enhance your browsing experience and collect usage data.

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Service to function (cannot be disabled)
• Performance Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of ToolaBrowser.

• Most browsers allow you to view, delete, and block cookies
• Consult your browser's help documentation for specific instructions

6.4 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. We respect DNT signals and do not track users who have enabled this feature.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

7.1 File Data

Files you convert are NOT stored. They are deleted immediately after the conversion process is complete. We do not retain any copies or backups of your files.

7.2 Usage Data

Anonymous usage statistics and performance data are retained for up to 24 months to help us improve the Service.

7.3 Contact Information

If you contact us for support, we retain your contact information and correspondence for up to 3 years for record-keeping purposes.

7.4 Deletion

After the retention period expires, we securely delete or anonymize your personal data. You may also request deletion at any time (see Section 8).

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data.

8.1 GDPR Rights (EEA, UK, Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing in certain circumstances
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

8.2 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@toolabrowser.com. We will respond to your request within 30 days.

Please note that we may need to verify your identity before fulfilling your request. We may also decline requests that are unreasonable, excessive, or prohibited by law.

9. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights.

9.1 Information We Collect

In the past 12 months, we may have collected the following categories of personal information:

• Identifiers (email address, if you contact us)
• Internet or network activity (usage data, device information)
• Inferences (preferences, behavior patterns)

9.2 Your CCPA Rights

California residents have the right to:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (Note: We do NOT sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

9.3 Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request information about disclosures of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

9.4 Exercising Your CCPA Rights

To exercise your CCPA rights, contact us at privacy@toolabrowser.com or call us at the number provided below. You may designate an authorized agent to make requests on your behalf.

10. Children's Privacy

ToolaBrowser is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@toolabrowser.com. We will promptly delete such information from our records.

By using ToolaBrowser, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction.

11. International Data Transfers

ToolaBrowser is operated from Israel. If you are located outside of Israel, your information may be transferred to, stored, and processed in Israel or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to Israel and other countries.

11.1 EEA, UK, and Swiss Users

For users in the European Economic Area, United Kingdom, or Switzerland, we ensure that appropriate safeguards are in place to protect your personal data, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission (where applicable)
• Other lawful transfer mechanisms under GDPR

12. Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

12.1 Security Practices

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols (TLS/SSL)
• Access Controls: Access to personal data is restricted to authorized personnel only
• Regular Audits: We conduct regular security audits and assessments
• Third-Party Standards: Our service providers are required to maintain appropriate security measures

12.2 No Guarantee

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You are responsible for maintaining the security of your device and any credentials used to access the Service.

12.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

13.1 Notification of Changes

We will notify you of material changes by:

• Updating the "Last updated" date at the top of this Privacy Policy
• Displaying a prominent notice within the ToolaBrowser application
• Sending an email notification (if we have your email address)

13.2 Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14.1 EEA/UK Data Protection Authority

If you are located in the EEA or UK and have concerns about our data practices that we have not addressed, you have the right to lodge a complaint with your local supervisory authority.

14.2 Response Time

We will respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate "Urgent" in your subject line.